IT Support Specialist

Location: Singapore

Who Are BullionStar

BullionStar is Singapore's leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide – from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions.

We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We've built our reputation on trust, transparency, and doing things properly.

We're looking for people who are drawn to that kind of environment – people who want ownership, not job titles, and who find energy in building something rather than maintaining something.

Why This Role Exists

When IT works, nobody notices. When it doesn't, everything stops – a staff member locked out of their machine, a price display frozen on the showroom floor, a printer down when documents need to move. In a business built on trust and precision, we can't afford the downtime, or the wait for someone else to get to it. This role is for the person who sees the problem, walks over, and fixes it on the spot. As we grow, so does the physical IT estate – more devices to provision, more hardware to keep alive, more displays and security systems to keep running. You'll own it hands-on and keep it running so the rest of the business never has to think about it.

What You'll Own

You own the hands-on IT operation, day to day:

• First-line IT support. Software installs, accounts, everyday troubleshooting, keeping the printers running etc.
• Device provisioning and deployment. Laptops, monitors, peripherals, and full desk setups – new and existing staff equipped from day one. Deploy and monitor tools across devices – antivirus, VPN clients, and similar.
• Account onboarding and offboarding. Set up accounts and equipment for new starters and recover devices and shut down access cleanly when people leave.
• Building and repairing hardware. Spec or build desktop PCs and carry out component-level repairs yourself.
• Patching and updates. Keep operating systems and software current across the estate.
• IT asset register. Maintain the asset register, ensuring what we have, where it is, and who has it.
• Showroom point-of-sale systems. Keep payment terminals, scanners and any POS equipment running so sales on the shop floor never stop.
• Hands-on networking. Input into our networking approach, hands-on with cabling runs and terminations.
• Security and display systems. CCTV stations and installs, access and fingerprint hardware, and meeting-room AV.
• Daily shop-display checks. Check displays before opening every day and follow any fix through to completion.
• Documentation. Write up setups and fixes so knowledge doesn't live in one person's head.
• Third-party technicians. Escort and supervise them on-site, start to finish.

Who We're Looking For

We care far more about who you are than what's on your CV. The right person will have most or all of the following traits:

• Genuinely hands-on with hardware. You'd rather open the case and fix it yourself than send it off and wait.
• Comfortable across Windows and Mac. Component selection, physical repairs, and OS install on both, without friction.
• Networking experience. You know networking in practice; cable termination and runs are a strong plus.
• Reliable and self-directed. On-site and dependable, on top of your tasks, and communicating status without being chased.
• Trustworthy and security minded. You'll have hands on CCTV, access hardware, accounts, and devices – you treat that access with discretion and think about security by habit.
• A methodical troubleshooter. You find the root cause and fix it properly, rather than swapping parts and hoping.
• Good with people. Patient with non-technical colleagues, clear when you explain, and easy to approach when something breaks.
• Responsive to feedback. You listen to the people you support and factor their input into how you solve problems, rather than imposing a fix and moving on.
• Resourceful and improvement driven. You source parts, find workarounds in a lean setup, and keep making the estate more reliable. 'Good enough' doesn't satisfy you for long.
• AI-forward. You see technology, including AI tools, as a way to work smarter, and you'll experiment and bring new ideas to how we run IT.
• Available when it matters. You're on-site during showroom hours and willing to respond when something critical breaks outside them – a frozen till mid-trading can't wait.
• Comfortable on your feet and up a ladder. You're happy with the physical side – working at height for cabling and CCTV, and the basic electrical safety that goes with it.

Formal qualifications and years of experience matter far less to us than the traits above. If you've got the skill, the discipline, and the drive, you can succeed here whatever your background.

What This Role Is Not

It's not a desk job. You'll be on your feet – at desks, in the server area, on the shop floor, up a ladder running cable. If your instinct is to fix everything remotely and never touch the hardware, this isn't the right fit. It's not a pure help-desk role. Tickets are part of it, but the heart of the job is physical: building, repairing, and deploying machines, and keeping the estate alive. It's not a 'someone else will deal with it' role. When a display is down before opening or a machine won't boot, you own it through to a fix – and you take that personally.

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