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Buy Precious Metals from BullionStar in New Zealand – FAQ

Q: Can I visit your shop in New Zealand to view, buy or sell precious metals?

A: No, all orders for New Zealand must be placed online on our website. You can however place an order online, settle the payment and then proceed to collect it at our vault at 1 Willis Street, Wellington, New Zealand, operated by New Zealand Vault. Alternatively you can buy and store with BullionStar in New Zealand or have the products shipped to you from/in New Zealand. Click here for more information about BullionStar New Zealand click here to see the charges for Vault Storage.

Q: Do I need to open an account in order to place an order?

A: For purchases through our online platform, you will need to open an account which is a simple one minute procedure which that can be done during checkout or on our homepage. Upon opening an account, you will receive 10 FREE BSP Grams of Silver.

Q: Do you add any surcharges?

There are no surcharges for payment by Bank Transfer regardless of currency. The prices listed on our web site are what you pay when you purchase precious metals from BullionStar. If you collect your items at our vault facility, there is no additional charge. If you choose to have your items shipped, the cost of shipping and insurance is added. You can see the shipping and insurance cost in the Checkout before confirming the order for any items. All other administrative and handling costs are included in the price when you buy. Please click here to see the charges for Vault Storage.

Q: I am dissatisfied with the appearance of my product. Can I have the product replaced?

A: Please note that we sell bullion bars and bullion coins. Bullion bars and bullion coins are produced by precious metals mints and refineries as investment bullion products and can have small defects on the surfaces such as dots, scratches or blemishes.

Q: What is the meaning of availability status: "Pre-Sale" and what is the meaning of "Expected release date" in the checkout and on the order confirmation?

A: Pre-sale denotes an item that is currently en route to BullionStar from our suppliers. If the status of the product is listed as "Pre-Sale" in the Checkout, the indicative expected release date is indicated below the product listing in the Checkout. You can still purchase and make payment in the usual way. You will be notified once the items have arrived and are ready for collection, shipping, or storage.

Q: Do you sell products currently not in stock?

A:  BullionStar only sells items that it physical has in stock, or that is wholly owned by BullionStar and enroute to us from our suppliers. Products that are enroute are denoted as “Pre-sale”

Q: How should I store my products?

A: The most secure and cost effective way to store your physical precious metals is to store them with BullionStar's Vault Storage Solution. In this way you will have full control of your bullion and can buy, sell or physically withdraw your bullion at any time.

If you take delivery of your bullion, you decide how to arrange its storage. Some people choose to store their precious metals in various locations in their homes, others use a safe deposit box at their bank. The options for home storage are varied.

Q: Is there any minimum or maximum value for orders?

A: There is no minimum or maximum value for an order. We welcome all orders regardless of size. The only exception is for cryptocurrencies. Read about the current maximum order values for cryptocurrencies here.

Q: Can I cancel orders that have been placed?

A: In the sale of precious metals, there are no cancellation rights. The reason for this is that the value of precious metals fluctuate in price based on external factors beyond the control of BullionStar. You may, however, always sell purchased products back to BullionStar at any time, and prevailing hold period for specific items not withstanding.

Q: When do I need to settle the payment for my order?

A: You must initiate the payment for your order no later than the next business day after which you placed the order. For example, if you place your order on a Monday, you must initiate the payment no later than the next day, Tuesday. For bank transfers, please send the payment no later than the next business day. As some bank transfers may take up to three business days to be received, we will allow time for receiving your bank transfer. For cryptocurrency payments, please send your payment within 20 minutes of placing your order.

Q: I have ordered products with availability status "Pre-Sale". When do I need to pay for these?

A: The payment must likewise be initiated no later than the next business day after which you placed the order except for cryptocurrencies where the payment must be initiated within 20 minutes.

Q: What happens if the price of my ordered products fluctuates before they are delivered?

A: The price is locked in at the time of order placement. No charges will be added afterwards.

Q: What happens if I don't send the payment for my order within the stipulated timeframe?

A: An administration fee of SGD 60 plus a fee for any market development negative to BullionStar will be charged and invoiced.

Q:Where can I find the Invoice for my order?

A: Your invoice can be found in your Transaction History once your order has been completed.

Q: How can I turn on/off SMS text messages for order updates sent to my mobile phone or turn on/off 2-factor authentication?

A: Go to My Account - Account Details and change the setting for SMS text messages to "ON/OFF" or change the setting for 2-Factor Authentication to "ON/OFF". 

Q: Where can I find my invoice/How can I get an invoice copy for an old invoice? 

A: For online orders, your invoice will be e-mailed to your registered e-mail address. To find an old invoice, go to Your Account > Transactions and click on the "Invoice" button.

Q: How do I set spot price alerts?

A: Go to the page for Set Spot Price Alerts where you can set a spot price market alert to receive a text message to your phone and/or an e-mail to your registered e-mail address when the spot price of gold, silver, platinum or palladium reaches a certain level.

Q: I already have holdings in Singapore/USA. Can I buy and store Bullion in New Zealand with BullionStar?

A: Yes. Simply select New Zealand as your "Stock Location".

Q: What forms of Payment do you accept?

BullionStar NZ accepts domestic NZD bank transfers as well as multiple foreign currencies, card payment, and cryptocurrency.

Q: Once I have placed my order and made payment, how long will it be until my items are processed into vault storage or shipped?

A: Our accounts team typically process payments within 1-2 business days. Once your payment has been processed, your order will be processed for vault storage or shipment in 1-3 days provided that you have ordered items readily available in stock.

Q: I made a mistake when selecting payment or delivery method for my order. What can I do?

A: Please contact us our customer support at support@bullionstar.com and we will be able to assist you accordingly.

Q: Why do some of my items indicate a holding period?

A: BullionStar Gold Bars with No Spread and BullionStar Silver Bars with No Spread have a minimum holding period of 7 days. If you have purchased these items and would like to sell them, you can only do so once the holding period has lapsed.

Q: How is bullion purchased from BullionStar packaged/presented?

A: Minted bullion bars are typically presented in laminated packs whereas cast bullion bars do not come with any packaging. Individual bullion coins are delivered in a plastic coin flip. For larger bullion coin orders, coins are dispatched in their original plastic tubes or monster boxes. 

Q: Where can I find more information about shipping?

A: For more information about shipping, please visit our NZ Shipping page.

Q: How do I get in touch with you?

A: Please go to our contact us page for customer support.

Related Topics

BullionStar's Vault Storage Solution

Delivery and Storage for Precious Metals in New Zealand

Tax Free Bullion in New Zealand

Gold, Silver & Platinum Bars and Coins

Why BullionStar?

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